No Refund Policy
Thank you for shopping with Connectifyy. We strive to provide high-quality, customized NFC products to enhance your experience. As our products are customized and made to your specific requirements, please carefully review our No Refund Policy before making a purchase.
Due to the customized nature of our products, including NFC standees and personal visiting cards, we do not offer refunds for change of mind or incorrect orders once the product has been made and dispatched.
- While we do not offer refunds for non-defective customized products, we do have the following exceptions:
- Defective or Damaged Products: If your product arrives damaged or is defective, please contact us within 48 hours of receiving the item. We will offer a replacement of the product or a full refund if the product is found to be defective.
- Incorrect Orders: If you receive a product that is not as described or the wrong item is sent, we will provide a replacement or refund based on your preference.
- If you receive a defective or damaged product, please reach out to us immediately at [Your Contact Email] or through our customer support.
- Provide your order number, photos of the damaged product, and a brief description of the issue.
- We will review the claim and proceed with either a replacement or refund.
- Shipping costs for returns are non-refundable, except in the case of defective or incorrect products.
- The cost of returning the product (for exchanges or replacements) must be borne by the customer unless the item is defective.
As all our products are custom-made to your specifications, once the order is placed and production begins, no refunds are allowed under normal circumstances.
- Under the Consumer Protection Act, 2019, you are entitled to a refund, replacement, or repair of goods that are defective, damaged, or not as described.
- If you receive a product that falls under this category, we will ensure you are provided with a replacement or refund, as per your preference.
We may update this No Refund Policy from time to time. Any changes will be posted on this page, and the updated policy will apply to all purchases made after the date of the update.